Exchange & Return Policy
Returns
We are proud to say that our return process is hassle-free and refund is issued within 5 business days once the return process is completed. So go ahead and try them all and find the perfect suit by ordering multiple sizes and styles.
Please note all Aurein swim merchandise is only refundable and returnable with all original tags and packaging within 30 calendar days of receiving your original order. We do not accept return on any item if you've already worn in the water.
Returns outside these timeframes may be accepted at the discretion of Aurein swim and may only be refunded as a store credit.
Final Sale items are NOT exchangeable nor refundable.
We'll send you an email as soon as we've received your return back to us in its original condition. Once received, we'll refund your original payment method within the next business day.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Follow these steps below within 30 days of receiving your delivery:
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Email us at splash@aureinswim.com for your request
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It is our recommendation to mail your parcel with tracking and remember to ask for proof of postage
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Once the return is received and successfully processed, we'll refund your original payment method within the next business day
Please note all Aurein swim merchandise is only refundable with all original tags and packaging within 30 calendar days of receiving your original order. Returns outside these timeframes may be accepted at the discretion of Aurein swim and may only be refunded as a store credit.
We do not accept return on any item if you've already worn in the water.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your credit card company again, it may take some time before your refund is officially posted. If you still have not received your refund yet, please contact us at splash@aureinswim.com.
Exchange
It is our recommendation to order multiple sizes when you order, you can then return the ones that don't fit you perfectly.
You should consider using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item.