FAQ

IS MY PERSONAL INFORMATION KEPT PRIVATE?

  • Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

 

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

  • To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

 

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

  • Your refund will either be issued to the original credit card used to place the order, or as Aurein swim store credit. Shipping costs are not refunded, unless your items are faulty.

  • Please note that it can take up to 10 business days for the refund to appear in your account.

  • View our exchange and return policy for more information.

 

HOW DOES YOUR SHIPPING WORK?

Our shipping team is working hard to get your swimsuits to you. 

 

There has been a delay in shipping due to COVID-19 pandemic. Thank you for your patience!


You will receive tracking information by email as soon as it leaves our workshop. We ship to anywhere in Canada and USA as well as many international destinations.

 

 

CANADIAN SHIPPING RATES

Free Standard shipping for orders over $100 CAD

  • Canada Post Expedited $15 (2 – 8 business days)

 

USA & INTERNATIONAL SHIPPING RATES

Free shipping for orders over $350 CAD

  • International Air service $25 (1 to 2 weeks with tracking)

  • Xpresspost $35 (4 - 7 business days)

 

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